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            <div class="introduction">
                <p>You can use the issue work item in GovDev for TFS 2010 V1.0 to help you
                    track problems with the project plan and its activities and tasks. Issues are not
                    to be confused with bugs. The bug work item type is provided to track problems with
                    the code and specific failing tests. The issue work item type is provided to help
                    you track all other problems with the project. Some examples are ambiguity in the
                    requirements, unavailability of personnel or other resources, problems with environments,
                    other project risks that are occurring, and, in general, anything that puts successful
                    delivery of the project at risk.</p>
                <p>What makes issues different is that they represent unplanned activities. Resolving
                    issues is not normal project work. Therefore, it must be tracked and given special
                    attention. Tracking these project problems with issue work items and using the reporting
                    and queries in Team Foundation Server helps to develop a core capability to manage
                    and resolve issues quickly and effectively.</p>
                <p><span class="label">In this topic</span> </p>
                <ul>
                    <li>
                        <p><a href="#Create">Creating an Issue Work Item</a></p>
                    </li>
                    <li>
                        <p><a href="#Review">Reviewing the Issues</a></p>
                    </li>
                    <li>
                        <p><a href="#Analyze">Analyze Issues</a></p>
                    </li>
                    <li>
                        <p><a href="#Verify">Verify Resolved Issues</a></p>
                    </li>
                    <li>
                        <p><a href="#Resolution">Review Issues for Resolution</a></p>
                    </li>
                </ul>
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            <a name="Create" />
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                <img id="sectionToggle0" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Create an Issue Work Item</span> </h1>
            <div id="sectionSection0" class="section" name="collapseableSection" style="">
                <p>
                    When an issue occurs, create an issue work item, describe the problem, and describe
                    suggested resolutions, if any are known. The work item form for an issue stores 
                    data in the fields and tabs that appear in the following illustration :</p>
                <img alt="GovDev Issue work item form" src="../art/ProcGuid_NewIssue.png" />
            </div>
            <a name="Review" />
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                onkeypress="ExpandCollapse_CheckKey(sectionToggle1, event)" tabindex="0">
                <img id="sectionToggle1" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Review
                the Issues</span> </h1>
            <div id="sectionSection1" class="section" name="collapseableSection" style="">
                <p>The open issues on the project should be reviewed regularly. </p>
                <p>To view the issues, run the Open Issues query that is provided with the template.
                    Sort the issues by status using “proposed” to triage any new issues. For more information,
                    see <span sdata="link"></span> <span sdata="link"><a href="IssueGovDev.html">Issue (GovDev)</a></span>.</p>
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                onkeypress="ExpandCollapse_CheckKey(sectionToggle2, event)" tabindex="0">
                <img id="sectionToggle2" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Analyze
                Issues</span> </h1>
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                <p>Each new issue should be analyzed for both its symptoms and root cause. A plan of
                    corrective action should be made to address the symptoms or (preferably) the root
                    cause. Record the plan on the Corrective Action tab of the issue. The decision to
                    work around the issue or try to fix the root cause should reflect the project risks.
                    These decisions should be documented in the issue work item.</p>
                <p>Record the action plan, and then break the work into task work items, linked to the
                    issue work item as affected. For more information about how to link work items,
                    see <span sdata="link"></span> <span sdata="link"><a href="IssueGovDev.html">Issue (GovDev)</a></span>. 
                    Tasks should be assigned to individual team members for resolution.</p>
            <a name="Verify" />
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                onkeypress="ExpandCollapse_CheckKey(sectionToggle3, event)" tabindex="0">
                <img id="sectionToggle3" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Verify
                Resolved Issues</span> </h1>
            <div id="sectionSection3" class="section" name="collapseableSection" style="">
                <p>During your regular review of open issues, it is a good idea to review issues that
                    have been marked as resolved. If a consensus accepts the documented resolution,
                    mark the issue as “closed,” and set its reason to “resolved.” Use the open issues
                    query, and filter for state equals “resolved.”</p>
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                Issues for Resolution</span> </h1>
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                <p>After all tasks under an issue have been completed, the stakeholders should decide
                    whether the issue has been resolved. </p>
                <p>Open the issue work item and any blocked work items. You can refer to the Corrective
                    Actions tab to view the original plan for action and what action was taken. You
                    can also see the task work items that are associated with the issue by displaying
                    the All Links tab for the Affected links. Has the corrective action successfully unblocked
                    the work items and resolved the issue? If not, rework the corrective actions, and
                    reassign them to team members. Was the corrective action performed promptly? Was
                    an unexpected external (or special cause) event and impact on the schedule critical
                    path avoided? Are the project commitments safe, or must they be renegotiated? Record
                    all this detail in the work item.
                </p>
                <p>If the stakeholders are satisfied that the issue has been resolved successfully,
                    mark the issue as “resolved.” It can then be formally closed.</p>
                <p>If the issue has not been successfully resolved, rework the corrective action tasks,
                    and assign them to suitable personnel for resolution. Reconsider the priority of
                    the issue, and consider raising it to expedite resolution and to avoid additional
                    delay.</p>
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                <img id="seeAlsoToggle" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />See Also</span> </h1>
            <div id="seeAlsoSection" class="section" name="collapseableSection" style="">
                <h4 class="subHeading">Concepts</h4>
                <div class="seeAlsoStyle"><span sdata="link"></span> <span sdata="link">
                    <a href="ArtifactsGovDev.html">Artifacts
                    (GovDev)</a></span> </div>
                <h4 class="subHeading">Other Resources</h4>
                <div class="seeAlsoStyle"><span sdata="link">
                    <a href="WorkItemsandWorkflowGovDev.html">Work Items and Workflow (GovDev)</a></span> </div>
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